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Frequently Asked Questions


Q: What is CBD?

A: CBD is an acronym for cannabidiol which is one of the major cannabinoids found in the cannabis plant. Elixinol CBD is produced from industrial hemp and extracted using a CO2 extraction process.

Q: Is Elixinol Pure Hemp Extract the same as medical marijuana?

A: No. The industrial hemp used to produce Elixinol is a variety of cannabis that does not contain the psychoactive properties of THC. Industrial hemp, including that used to produce Elixinol, is essentially a cousin of marijuana and (for most people) a more practical source of cannabinoids.

Q: I'm not able to find the product I used to purchase. Is it discontinued?

A: In March, our company rebranded and with that, we made some changes to the product catalog. While some of our old products were not carried over, we did carry over some of our best selling products which are now available with different names and packaging. Find your favorite old Elixinol product’s current product equivilant here so you can keep feeling better.

Q: I ordered product but have still not received it or am seeing strange tracking. What's going on?

A: Due to the impact of COVID-19, USPS has been experiencing challenges with their delivery. As such, please expect a delay in your order. We apologize for the inconvenience and appreciate your patience. 

Q: Will I get “high” if I consume Elixinol?

A: No, you will not get high from consuming Elixinol. It is made entirely and only from industrial hemp, and does not contain the psychoactive properties of THC. Additionally, cannabidiol actually has the property of being anti-psychoactive.

Q: Do you use hemp plants from China?

A: No, Elixinol does not use hemp from China. All of our hemp is organically grown in the USA.

Q: Can I purchase Elixinol in bulk for my fitness club, natural product store, nursing home or other business?

A: Yes, Elixinol is available for wholesale purchase. We are actively seeking to partner with organizations and businesses who share our interest in promoting good health on a global scale. Certain criteria exist to qualify as Elixinol wholesaler or distributor. Click here for more information.

Q: What is the shelf life of Elixinol?

A: For shelf life, please refer to the Best By date found on each one of our products.

Q: How does CBD work in the body?

A: CBD works in the body by activating receptors in the brain and nervous system – the endocannabinoid system (ECS). It affects different receptors to THC and affects many receptors which are responsible for the regulation of many parts of the body’s systems.

Q: What are CBD capsules?

A: CBD capsules come in varying dosages/CBD concentrations. The CBD in the capsule is an oil as opposed to a powder used to make CBD pills.

Q: What are CBD pills?

A: CBD pills are made from a powder form of CBD extract compressed into a pill format. CBD oil capsules have a better absorption capability so are the preferred format.

Q: How is CBD extracted from hemp?

A: CBD can extracted from hemp using a number of methods. Elixinol uses a completely organic plant and extracts CBD and a full spectrum of other cannabinoids using a specialized CO2 extraction process. Other CBD suppliers use chemical extraction which leaves behind other essential cannabinoids which we believe reduces the effectiveness of CBD.

Q: What is the endocannabinoid system?

A: The endocannabinoid system (ECS) is a group of endogenous cannabinoid receptors found in the brain of mammals. It is present throughout the CNS and peripheral nervous system. The ECS is composed of neuromodulatory lipids and many endocannabinoid receptors which regulate many mechanisms within the body. The Endocannabinoid system receptors are specifically receptive to cannabinoids found in the cannabis plant.

Q: What are the effects of CBD?

A: The effects of CBD will vary from person to person. It will depend on the amount taken, the method of application and the condition which they are trying to alleviate.

Q: Can you give CBD oil to dogs?

A: Although THC is not good for dogs as it is psychoactive, CBD has shown to be beneficial to dogs. Our CBD dog treats have been formulated with the help of a veterinary surgeon to ensure they only contain products good for dogs.

Q: How much CBD should I take?

A: The CBD dosage will vary for each person depending on their needs and the conditions they are trying to alleviate. For some applications only a small CDB dose is required to achieve optimal results; in other cases, a higher dosage will be required.

Q: Is it possible to overdose on CBD?

A: No – CBD in high dosages may incur mood or anxiety swings but it will not be lethal.

Q: Does Elixinol contain THC?

A: No – Elixinol is a full-spectrum hemp extract from specially hybridized industrial hemp which contains only trace amounts of THC. These amounts are so small there is no psychoactive effect and they are unlikely to register on a drug test.

Q: What is a CBD Tincture?

A: A “Tincture” is substance is suspended or dissolved in another liquid. Usually alcohol but many volatile oils are also used. Generally alcohol is used to make CBD Tinctures in order to reduce viscosity. Viscosity reduction helps absorption of CBD into the body. It also allows a more concise dosage as CBD oil is very viscous/thick and hard to portion out into doses.